What do you do?
Whether you’re an experienced social user or not, moderating comments and managing communities is an entirely different ballgame. When you’re tweeting or engaging with customers on behalf of your organization, there’s a whole other realm of “netiquette” to consider, including how to best address negative comments.
Managing Negative Social Media Comments: A Visual Representation
Delete? Respond? Ignore and hope it goes away? Don’t despair, instead follow our infographic to guide you through the steps to managing negative social comments.
“Remain transparent with your audience. Deleting messages rather than addressing them head-on conveys you may have something to hide.”
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